Estarta is now officially a certified Voice-Specialized partner for Microsoft Unified Communication (UC). This strategic partnership places Estarta in leading of Microsoft UC implementation and consultation in the region, starting from their Estarta offers an End to End Unified Communications solutions based on Microsoft Office Communications Server (OCS) R2 and Exchange 2007 Unified Communications (UC) products. Such solutions enable secure and easy Instant Messaging (IM), voice, video and application sharing over the IP network. Whether your corporate is an enterprise or small business, Estarta can help you implement End to End UC solutions that assist you in cutting cost and increase your employees’ productivity using a set of communication boosters. The package of UC products that Estarta offers to implement suits for several sectors, such as government entities, healthcare, private businesses, and many others.

Solution Description:

As a Microsoft Golden Partner, the first Microsoft Voice Specialized Partner in Jordan, and one of the few in the whole region; Estarta is considered in the leadership of Microsoft UC implementation and consultation at the Middle East, North Africa, and Levant.

Estarta offering of UC comprises a package of “all what you need” in terms of communication and resources accessibility. It is an End to End set of products that included Corporate VoIP Telephony (both video and audio) replacing the legacy IP or digital Private Brach exchange (PBX) and including the vital feature set such as Interactive Voice Response (IVR), basic hunting, Call forward, Manager/Assistance call delegation, and Auto Attendant. It also includes Instant Messaging (IM), Enhanced Presence, Applications, and Documents sharing, Voice Mail and desktop sharing.

These features are all securely accessible from both inside and outside the corporate firewall. No VPN is required and yet, all traffic is securely encrypted.

Estarta UC Package offers a number of key benefits:

• Cutting Cost: Estarta UC implementation cuts costs in the following areas:
  • OCS R2 is a friendly Graphical User Interface (GUI) managed product, which eliminates the need for expensive annual legacy PBX support contract.
  • OCS R2 offer VoIP service for remote users and decreases employees expense Telco fees.
  • Travel expenses are minimized with OCS Live Meetings, where far distant employees can share presentation, Video, and Audio; giving the look and feel of an actual meeting.
• Increasing employee productivity: Estarta UC implementation increases employees’ productivity in the following areas
  • Fast Communication: the office communicator reflects the status of the calling destination, such as employee is not available, offline, in a meeting, in a call, and …etc, which saves the time in terms of productivity.
  • All in one inbox: the UC package covers integrating OCS R2 with Microsoft Exchange 2007 Unified Messaging; unifying the employee emails, FAX’s, and Voice Mail in one outlook inbox. The outlook downloads Voice Messages to employee’s inbox, where it is played out the computer speakers. Moreover, the employee can listen, forward and reply to new emails/calendar-list using voice recognized commands by calling the exchange account.
  • Remote Help desk support: IT support is boosted with Office Communicator R2; the employee can share his desktop with the support engineer to solve the IT problems; which increases problem resolution and increases the productivity of the support engineer, so physical existence of work fellows is no linger a condition of accomplishing work missions.
  • Remote Employee and Remote Agent: employees working from home can accept and initiate calls just as if the employee was on his desk.
• Increases employees’ collaboration: by sharing documents and applications; two employees can work on a document at the same time, while each employee is working from his/her desk.

As an Innovative leader in delivering -infrastructure-based- sophisticated Voice, Mailing, Directory, and Networking solutions; Estarta utilizes its experience in infrastructure deployments and consultation services to optimize UC and UM deployment end to end. Starting with Quality of Service (QoS), tuning and beyond with Servers Roles Virtualization and Collocation, legacy PBX integration, Bandwidth Management and Calculation, Database optimization, SQL reporting, and Microsoft System Center Integration.

Solution type:

Service offering, Estarta offers the services in implementing, optimizing and consultation of Microsoft Unified Communication, and Unified Messaging environments.

Products:

• Office Communication Server 2007 R2:
  • OCS Standard or Enterprise R2 2007.
  • OCS Client Web Access R2.
  • OCS Archiving R2
  • OCS Monitoring R2
  • OCS Group Chat R2
  • OCS Edge R2
  • OCS Mediation R2
• Exchange 2007:
  • Exchange 2007 Unified Messaging.

Country/Region availability:

Middle East, North Africa and Levant.

Languages supported:

English