Omniyat in association with International Process and Performance Institute www.ipapi.com  is pleased to offer you the attached training program, wishing to meet your expectations and get your kind approval.   The IPAPI Certified Process Professional (CPP) Program is unquestionably the most advanced process and performance training program available in the world today. This three days workshop is designed for those seeking professional skills in process optimization, alignment and innovation. The program is based on the thought leadership brought forward in the IPAPI Customer Expectation Management (CEM) Method and is the foundational set of knowledge and skills of this revolutionary approach to business process and performance. Whether you need to improve the performance of your department/enterprise, or to unify functional areas and silos, or you want to build internal capacity in the process management area. This training course will enable you and/or team to become a leader in the advanced techniques of process management that deliver on the triple-crown of increased revenues, enhanced customer satisfaction, and decreased costs.  We look forward to having you with us in this highly beneficial training course.